Faq Sections

Customer account
Why do I have to create a customer account?
Orders & Payment
I cannot confirm my order. What should I do ?
How can I pay for my order?
Is payment by bank card secure?
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Order tracking
What is the status of my order?
Shipment
What countries do you deliver to?
What are the delivery lead-times?
Can I follow up on my order?
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Returns and complaints
How can I return a product ?
My order has still not arrived. What should I do?
I have not received the right product. How can I exchange it?
Information
How can you get the latest company news?