These General Terms and Conditions of Sale (hereinafter referred to as the "General Terms and Conditions") apply to any purchase made by an individual (hereinafter referred to as the "CUSTOMER") on the website http://www.vergezblanchard.fr (hereinafter referred to as the "WEBSITE") from Vergez Blanchard SAS, registered with the Trade and Companies Register of Évreux under number 45159387500011, whose registered office is located at 178 Chemin du Moulin des Ponts, France, Tel.: +33 (0)2 32 49 76 23, Fax: +33 (0)2 32 48 12 40, email: comptabilite@vergez-blanchard.fr (hereinafter referred to as the "SELLER").
IMPORTANT
Any order placed on the Website necessarily implies the CUSTOMER's full and unconditional acceptance of these General Terms and Conditions.
Article 1. Definitions
The terms used below shall have the following meanings in these General Terms and Conditions:
"CUSTOMER": means the contracting party of the SELLER, who guarantees that they qualify as a consumer as defined by French law and case law. Accordingly, it is expressly provided that the CUSTOMER acts outside the scope of any usual professional or commercial activity.
"DELIVERY": means the first presentation of the PRODUCTS ordered by the CUSTOMER at the delivery address indicated when placing the order.
"PRODUCTS": means all products available on the WEBSITE.
"TERRITORY": means mainland FRANCE (excluding the French overseas departments and territories).
Article 2. Purpose
These General Terms and Conditions govern the sale of the PRODUCTS by the SELLER to its CUSTOMERS. The CUSTOMER is clearly informed and acknowledges that the WEBSITE is intended for consumers, and that professional customers must contact the SELLER's sales department in order to benefit from separate contractual terms and conditions.
Article 3. Acceptance of the General Terms and Conditions
The CUSTOMER undertakes to read these General Terms and Conditions carefully and accept them before making payment for an order of PRODUCTS placed on the WEBSITE.
These General Terms and Conditions are accessible at the bottom of every page of the WEBSITE via a link and must be consulted before placing an order. The CUSTOMER is advised to read, download and print the General Terms and Conditions and to retain a copy.
The SELLER recommends that the CUSTOMER read the General Terms and Conditions each time a new order is placed, as the latest version of these Terms and Conditions shall apply to any new order of PRODUCTS.
By clicking on the first button to place the order and then on the second button to confirm the order, the CUSTOMER acknowledges having read, understood and accepted the General Terms and Conditions without limitation or condition.
Article 4. Purchase of Products on the Website
To purchase a PRODUCT, the CUSTOMER must be at least 18 years old and have legal capacity or, if a minor, be able to provide proof of consent from their legal representatives.
The CUSTOMER will be asked to provide information enabling them to be identified by completing the form available on the WEBSITE. An asterisk (*) indicates mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER.
The CUSTOMER may check the status of their order on the WEBSITE. Delivery tracking may, where applicable, be carried out using the online tracking tools provided by certain carriers.
The CUSTOMER may also contact the SELLER's sales department at any time by email at magasin@vergez-blanchard.fr to obtain information about the status of their order.
The information provided by the CUSTOMER to the SELLER when placing an order must be complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, their identity, eligibility and the information provided.
Article 5. Orders
Article 5.1. Product Characteristics
The SELLER undertakes to present the essential characteristics of the PRODUCTS (in the information sheets available on the WEBSITE) as well as the mandatory information that the CUSTOMER must receive under applicable law. The CUSTOMER undertakes to read this information carefully before placing an order on the WEBSITE.
Unless expressly stated otherwise on the WEBSITE, all PRODUCTS sold by the SELLER are new and comply with the European legislation in force and the standards applicable in France.
Article 5.2. Ordering Procedure
Orders for PRODUCTS are placed directly on the WEBSITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER's starting page, the steps may differ slightly).
5.2.1. Selection of PRODUCTS and Purchase Options
The CUSTOMER must select the PRODUCT(S) of their choice by clicking on the relevant PRODUCT(S) and choosing the desired characteristics and quantities. Once the PRODUCT has been selected, it is added to the CUSTOMER's shopping cart. The CUSTOMER may then add as many PRODUCTS as desired to their shopping cart.
5.2.2. Orders
Once the PRODUCTS have been selected and placed in their shopping cart, the CUSTOMER must click on the shopping cart and check that the contents of their order are correct. If the CUSTOMER has not already done so, they will then be invited to log in or register.
Once the CUSTOMER has validated the contents of the shopping cart and logged in or registered, an automatically completed online form will be displayed, summarizing the price, applicable taxes and, where applicable, delivery costs.
The CUSTOMER is invited to check the contents of their order (including the quantity, characteristics and references of the PRODUCTS ordered, billing address, payment method and price) before confirming the order.
The CUSTOMER may then proceed with payment for the PRODUCTS by following the instructions provided on the WEBSITE and providing all the information necessary for invoicing and DELIVERY of the PRODUCTS.
For PRODUCTS for which options are available, the corresponding specific references will appear once the appropriate options have been selected.
Orders placed must contain all the information necessary for their proper processing. The CUSTOMER must also select their preferred delivery method.
5.2.3. Acknowledgement of Receipt
Once all the steps described above have been completed, a page will appear on the WEBSITE acknowledging receipt of the CUSTOMER's order.
A copy of the order acknowledgement will automatically be sent to the CUSTOMER by email, provided that the email address entered in the registration form is correct.
The SELLER does not send any order confirmation by post or fax.
5.2.4. Invoicing
During the ordering process, the CUSTOMER must enter the information required for invoicing (an asterisk (*) indicates the mandatory fields that must be completed for the CUSTOMER's order to be processed by the SELLER).
The CUSTOMER must provide all information relating to DELIVERY clearly, in particular the exact DELIVERY address, as well as any access code required to enter the DELIVERY address.
The CUSTOMER must also specify the chosen payment method.
Neither the order form completed online by the CUSTOMER nor the order acknowledgement sent by the SELLER to the CUSTOMER by email constitutes an invoice.
Regardless of the ordering or payment method used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, attached to the package.
Article 5.3. Order Date
The order date is the date on which the SELLER acknowledges receipt of the order online. The timeframes indicated on the WEBSITE shall only begin to run from this date.
Article 5.4. Prices
For all PRODUCTS, the CUSTOMER will find prices displayed on the WEBSITE in euros excluding taxes, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address, and the carrier or delivery method selected).
Value Added Tax (VAT) will be automatically calculated at the rate applicable on the date of the order, on the total order amount. Any change in the applicable VAT rate may affect the price of the PRODUCTS from the date on which the new rate comes into force. The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold.
The SELLER's suppliers' prices may be subject to change. Consequently, the prices displayed on the WEBSITE may change. They may also be modified in the event of special offers or sales.
The prices displayed are valid except in the event of an obvious pricing error. The applicable price is the price displayed on the WEBSITE on the date the CUSTOMER places the order.
Article 5.5. Product Availability
The SELLER undertakes to deliver the PRODUCT on the date or within the timeframe indicated to the CUSTOMER, unless otherwise agreed between the parties.
The unavailability of a PRODUCT is generally indicated on the relevant PRODUCT page. CUSTOMERS may also be informed by the SELLER when a PRODUCT is back in stock.
In any event, if the unavailability was not indicated at the time the order was placed, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable.
If a PRODUCT is unavailable, the SELLER may, subject to the parties' agreement, offer an alternative PRODUCT of equivalent quality and price, subject to the CUSTOMER's acceptance.
If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, they will be refunded all amounts paid for the unavailable PRODUCTS no later than thirty (30) days after payment.
Article 6. Right of Withdrawal
The terms and conditions governing the right of withdrawal are set out in the "Withdrawal Policy", available in Appendix 1 to these General Terms and Conditions and accessible at the bottom of every page of the WEBSITE via a hyperlink.
Article 7. Payment
Article 7.1. Payment Methods
The CUSTOMER may pay for their PRODUCTS online on the WEBSITE using the payment methods offered by the SELLER.
The CUSTOMER guarantees to the SELLER that they have all the necessary authorizations to use the selected payment method.
The SELLER will take all necessary measures to ensure the security and confidentiality of data transmitted online in connection with payments made on the WEBSITE.
It is specified in this regard that all payment-related information provided on the WEBSITE is transmitted to the WEBSITE's bank and is not processed on the WEBSITE itself.
Article 7.2. Payment Date
In the event of a single payment by credit card, the CUSTOMER's account will be debited as soon as the order for PRODUCTS is placed on the WEBSITE.
In the event of partial DELIVERY, the total amount will be debited from the CUSTOMER's account no earlier than when the first package is shipped.
If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, the refund will be made in accordance with the last paragraph of Article 5.5 of these General Terms and Conditions.
Article 7.3. Late or Refused Payment
If the bank refuses to debit a card or any other payment method, the CUSTOMER must contact the SELLER's Customer Service Department in order to pay for the order using another valid payment method.
If, for any reason whatsoever, including an objection, refusal or any other circumstance, it proves impossible to transfer the funds owed by the CUSTOMER, the order shall be cancelled and the sale automatically terminated.
Article 8. Evidence and Archiving
Any contract concluded with the CUSTOMER corresponding to an order with a total value exceeding €100 including VAT shall be archived by the SELLER for a period of ten (10) years, in accordance with Article L. 213-1 of the French Consumer Code.
The SELLER agrees to archive this information in order to ensure transaction tracking and to provide a copy of the contract at the CUSTOMER's request.
In the event of a dispute, the SELLER may demonstrate that its electronic tracking system is reliable and guarantees the integrity of the transaction.
Article 9. Transfer of Ownership
The SELLER shall remain the owner of the PRODUCTS delivered until they have been paid for in full by the CUSTOMER.
The above provisions do not prevent the transfer to the CUSTOMER, upon receipt by the CUSTOMER or by a third party designated by the CUSTOMER other than the carrier, of the risks of loss of or damage to the PRODUCTS subject to the retention of title, as well as the risks of any damage that such PRODUCTS may cause.
Article 10. Delivery
The terms and conditions governing the DELIVERY of the PRODUCTS are set out in the "Delivery Policy" referred to in Appendix 2 to these General Terms and Conditions and accessible at the bottom of every page of the WEBSITE via a hyperlink.
Article 11. Packaging
The PRODUCTS will be packaged in accordance with the applicable transport standards, in order to ensure maximum protection of the PRODUCTS during DELIVERY.
CUSTOMERS undertake to comply with the same standards when returning PRODUCTS under the conditions set out in Appendix 1.
Withdrawal Policy
Article 12. Warranties
In addition to any commercial warranties that the SELLER may offer for certain PRODUCTS, all CUSTOMERS benefit from "statutory warranties" for all PRODUCTS, as detailed below, in accordance with Article L.111-1 of the French Consumer Code.
Article 12.1. Legal Guarantee of Conformity
Article L. 217-4 of the French Consumer Code: “The seller shall deliver goods that comply with the contract and shall be liable for any lack of conformity existing at the time of delivery. The seller shall also be liable for any lack of conformity resulting from the packaging, assembly instructions or installation where such installation has been made the seller’s responsibility under the contract or has been carried out under the seller’s responsibility.”
Article L. 217-5 of the French Consumer Code: “The goods shall conform to the contract: 1° If they are fit for the purpose usually expected of similar goods and, where applicable: – if they correspond to the description provided by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model; – if they possess the qualities that a buyer may legitimately expect having regard to the public statements made by the seller, the producer or their representative, particularly in advertising or labelling; 2° Or if they possess the characteristics jointly agreed upon by the parties or are fit for any particular purpose sought by the buyer, made known to the seller and accepted by the latter.”
The SELLER may be held liable for any lack of conformity existing at the time of delivery and for any lack of conformity resulting from the packaging, assembly instructions or installation where such installation has been made the SELLER’s responsibility or has been carried out under the SELLER’s responsibility.
Any claim arising from a lack of conformity is subject to a limitation period of two (2) years from the delivery of the PRODUCT (Article L. 217-12 of the French Consumer Code).
In the event of a lack of conformity, the CUSTOMER may request, at their choice, the replacement or repair of the PRODUCT. However, if the cost of the CUSTOMER’s choice is manifestly disproportionate to the other available option, taking into account the value of the PRODUCT or the significance of the defect, the SELLER may proceed with a refund without following the option chosen by the CUSTOMER.
If replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT, provided that the CUSTOMER has returned the PRODUCT to the following address:
178 Chemin du Moulin des Ponts
27610 Romilly-sur-Andelle
France
Finally, the CUSTOMER is not required to prove the existence of the lack of conformity of the PRODUCT during the twenty-four (24) months following delivery of the PRODUCT, except for second-hand goods, for which this period is six (6) months (Article L. 217-7 of the French Consumer Code).
It is specified that this statutory guarantee of conformity applies independently of any commercial warranty that may be granted for the PRODUCTS.
Article 12.2. Guarantee Against Hidden Defects
The SELLER is bound by the statutory warranty for hidden defects affecting the PRODUCT sold which render it unfit for the purpose for which it is intended, or which so substantially impair its use that the CUSTOMER would not have purchased it, or would have paid a lower price for it, had they known of the defects. (Article 1641 of the French Civil Code)
This warranty allows the CUSTOMER, provided that they can prove the existence of a hidden defect, to choose between a refund of the price of the PRODUCT if it is returned, or a refund of part of its price if the PRODUCT is not returned.
If replacement or repair is impossible, the SELLER undertakes to refund the price of the PRODUCT within thirty (30) days of receipt of the returned PRODUCT, provided that the CUSTOMER has returned the PRODUCT to the following address:
178 Chemin du Moulin des Ponts
27610 Romilly-sur-Andelle
France
Any legal action based on redhibitory defects must be brought by the CUSTOMER within two (2) years from the discovery of the defect. (First paragraph of Article 1648 of the French Civil Code)
Article 13. Liability
The SELLER shall under no circumstances be held liable in the event of non-performance or improper performance of the contractual obligations attributable to the CUSTOMER, particularly when entering their order details.
The SELLER shall not be held liable, nor deemed to have breached these terms, for any delay or failure to perform where the cause of such delay or failure is related to an event of force majeure as defined by the case law of the French courts and tribunals.
It is also specified that the SELLER does not control websites that are directly or indirectly linked to the WEBSITE. Consequently, the SELLER accepts no liability for the information published on such websites.
Links to third-party websites are provided for information purposes only, and no warranty is given regarding their content.
Article 14. Force Majeure
The SELLER shall not be held liable if the non-performance or delay in the performance of any of its obligations under these General Terms and Conditions results from an event of force majeure.
Under contractual law, an event of force majeure occurs when an event beyond the debtor's control, which could not reasonably have been foreseen at the time the contract was concluded and whose effects cannot be avoided by appropriate measures, prevents the debtor from performing its obligation.
If the impediment is temporary, performance of the obligation shall be suspended unless the resulting delay justifies termination of the contract. If the impediment is permanent, the contract shall be automatically terminated and the parties shall be released from their obligations under the conditions provided for in Articles 1351 and 1351-1 of the French Civil Code.
Accordingly, the SELLER shall not be held liable in particular in the event of a cyberattack, the unavailability of materials, supplies, spare parts, equipment, personnel or other resources, the interruption of electronic communications networks, or the occurrence of any circumstance or event beyond the SELLER's control arising after the conclusion of these General Terms and Conditions and preventing performance under normal conditions.
It is specified that, in such circumstances, the CUSTOMER may not claim any compensation or bring any action against the SELLER.
Should any of the aforementioned events occur, the SELLER shall endeavor to inform the CUSTOMER as soon as possible.
Article 15. Personal Data
The SELLER collects personal data concerning its CUSTOMERS on the WEBSITE, including through the use of cookies. CUSTOMERS may disable cookies by following the instructions provided by their browser.
The data collected by the SELLER is used to process orders placed on the WEBSITE, manage the CUSTOMER's account, analyze orders and, if the CUSTOMER has expressly opted in, send them commercial prospecting emails, newsletters, promotional offers and/or information about special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER.
The CUSTOMER's data is kept confidential by the SELLER for the purposes of the contract and its performance, and in compliance with applicable law.
CUSTOMERS may unsubscribe at any time by accessing their account or by clicking on the hyperlink provided for this purpose at the bottom of each offer received by email.
The data may be disclosed, in whole or in part, to the SELLER's service providers involved in the order process.
For commercial purposes, the SELLER may transfer the names and contact details of its CUSTOMERS to its business partners, provided that the CUSTOMERS have expressly given their prior consent when registering on the WEBSITE.
The SELLER will specifically ask CUSTOMERS whether they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time by contacting the SELLER.
The SELLER may also ask its CUSTOMERS whether they wish to receive commercial solicitations from its partners.
In accordance with French Law No. 78-17 of 6 January 1978 relating to data processing, files and freedoms, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, repealing Directive 95/46/EC (General Data Protection Regulation, known as the GDPR), the SELLER ensures that the rights of data subjects are implemented.
It is recalled that the CUSTOMER whose personal data is processed has the rights of access, rectification, updating, portability and erasure of information concerning them, in accordance with Articles 39 and 40 of the amended French Data Protection Act and Articles 15, 16 and 17 of the GDPR.
In accordance with Article 38 of the amended French Data Protection Act and Article 21 of the GDPR, the CUSTOMER may also, on legitimate grounds, object to the processing of their personal data. The CUSTOMER may also object to the use of their data for direct marketing purposes without having to provide a reason and free of charge.
The CUSTOMER may exercise these rights by sending an email to: magasin@vergez-blanchard.fr or by post to:
178 Chemin du Moulin des Ponts
27610 Romilly-sur-Andelle
France
The CUSTOMER must be able to prove their identity, either by providing a scanned copy of an identity document or by sending the SELLER a photocopy of their identity document.
Article 16. Complaints
The SELLER provides the CUSTOMER with a "Customer Service Telephone Line" at the following number: +33 (0)2 32 49 76 23 (non-premium-rate number).
Any written complaint from the CUSTOMER must be sent to the following address:
178 Chemin du Moulin des Ponts
27610 Romilly-sur-Andelle
France
Article 17. Intellectual Property
All visual and audio elements of the WEBSITE, including the underlying technology used, are protected by copyright, trademark and/or patent law. These elements are the exclusive property of the SELLER.
Any person who operates a website and wishes to create a direct hyperlink to the WEBSITE must obtain the SELLER's prior written authorization. Such authorization shall not be granted on a permanent basis under any circumstances. The link must be removed at the SELLER's request.
Hyperlinks to the WEBSITE using techniques such as framing or in-line linking are strictly prohibited.
Any representation or reproduction, in whole or in part, of the WEBSITE or its content, by any means whatsoever, without the SELLER's prior express authorization, is prohibited and shall constitute an infringement punishable under Articles L.335-2 et seq. and Articles L.713-1 et seq. of the French Intellectual Property Code.
Acceptance of these General Terms and Conditions constitutes acknowledgment by the CUSTOMER of the SELLER's intellectual property rights and an undertaking to respect them.
Article 18. Validity of the general terms and conditions
Any amendment to applicable laws or regulations, or any decision by a competent court invalidating one or more clauses of these General Terms and Conditions, shall not affect the validity of these General Terms and Conditions. In no event shall such an amendment or decision authorize CLIENTS to disregard these General Terms and Conditions. Any matters not expressly addressed herein shall be governed in accordance with standard business practices in the retail sector for companies having their registered office in France.
Article 19. Amendments to the General Terms and Conditions
These General Terms and Conditions apply to all online purchases made on the SITE, for as long as the SITE is available online. The General Terms and Conditions bear a precise date and may be amended and updated by the SELLER at any time. The applicable General Terms and Conditions are those in force at the time the order is placed. Amendments made to the General Terms and Conditions shall not apply to PRODUCTS already purchased.
Article 20. Jurisdiction and Applicable Law
THESE GENERAL TERMS AND CONDITIONS AS WELL AS THE RELATIONSHIP BETWEEN THE CLIENT AND THE SELLER SHALL BE GOVERNED BY FRENCH LAW. IN THE EVENT OF A DISPUTE, ONLY THE FRENCH COURTS SHALL HAVE JURISDICTION.
However, prior to any recourse to an arbitral or state judge, the Client is invited to contact the SELLER'S claims department. If no agreement is reached or if the CLIENT proves having previously attempted to resolve the dispute directly with the SELLER through a written complaint, an optional mediation procedure shall then be proposed, conducted in a spirit of loyalty and good faith in order to reach an amicable settlement upon the occurrence of any conflict relating to this contract, including its validity. To initiate this mediation, the CLIENT may contact the SELLER'S mediator: Médiateur du e-commerce de la FEVAD, whose contact details are: 60 rue la Boétie, 75008 Paris, France, and who can be contacted via this link:
Appendix 1: Cancellation Policy
Principle of withdrawal
As a matter of principle, the CLIENT has the right to withdraw by returning or handing over the PRODUCT to the SELLER. For this purpose, the PRODUCT must be returned or handed over without undue delay, and at the latest within fourteen (14) days following the communication of their decision to withdraw, unless the SELLER offers to collect the PRODUCT themselves.
Withdrawal Period In accordance with Article L.221-18 of the French Consumer Code (Code de la consommation), the withdrawal period expires fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the PRODUCT. In the event that the CLIENT has ordered multiple PRODUCTS in a single order resulting in multiple DELIVERIES (or in the case of an order for a single PRODUCT delivered in multiple lots), the withdrawal period shall expire fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last PRODUCT delivered. If the CLIENT's order covers multiple PRODUCTS and those PRODUCTS are delivered separately, the withdrawal period shall expire fourteen (14) days after the day on which the CLIENT, or a third party other than the carrier and designated by the CLIENT, takes physical possession of the last PRODUCT.
Product
Notice of Right of Withdrawal
To exercise their right of withdrawal and in accordance with Article L.221-21 of the French Consumer Code (Code de la consommation), the CLIENT must notify their decision to withdraw by means of an unambiguous statement (for example, a letter sent by post, fax, or email) to: 178 Chemin du Moulin des Ponts 27610 Romilly sur Andelle, France, or magasin@vergez-blanchard.fr. They may also use the form below:
WITHDRAWAL FORM
To: Vergez Blanchard
SELLER'S phone number: +33 (0)2 32 49 76 23
SELLER'S fax number: +33 (0)2 32 48 12 40
SELLER'S email address: magasin@vergezblanchard.fr
I hereby notify you of my withdrawal from the contract for the sale of the PRODUCT below:
PRODUCT reference:
Invoice No.:
Purchase order No.:
Ordered on [] / received on [____]
Payment method used:
Name of the CLIENT and, where applicable, the beneficiary of the order:
Address of the CLIENT:
Delivery address:
Signature of the CLIENT (except in the case of transmission by email):
Date:
In order for the withdrawal period to be respected, the CLIENT must send their communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
In the event of withdrawal by the CLIENT, the SELLER undertakes to reimburse all payments received, including delivery costs (with the exception of supplementary costs resulting, where applicable, from the CLIENT's choice of a delivery method other than the standard delivery method offered by the SELLER) without undue delay and, in any event, no later than fourteen (14) days from the day on which t
Return costs
The CLIENT shall bear the direct cost of returning the goods. If, due to its weight, the PRODUCT cannot be returned by post, the CLIENT shall bear the direct cost of returning the goods.
State of the returned goods The PRODUCT must be returned following the SELLER'S instructions and include, in particular, all delivered accessories. The CLIENT is only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the PRODUCT. In other words, the CLIENT has the opportunity to test the PRODUCT, but may be held liable for handling beyond what is necessary.
Exclusions from the right of withdrawal The right of withdrawal is excluded in the following cases:
Supply of goods or services whose price depends on fluctuations in the financial market.
Supply of goods made to the CLIENT'S specifications or clearly personalized.
Supply of goods liable to deteriorate or expire rapidly.
Supply of sealed audio or video recordings or sealed software that have been unsealed after delivery.
Provision of accommodation services other than for residential purposes, goods transport services, car rental services, catering services, or services related to leisure activities, if the contract provides for a specific date or period of performance.
Supply of goods which, by their nature, are inseparably mixed with other items.
Supply of sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed by the CLIENT after DELIVERY.
Supply of digital content not provided on a tangible medium, if performance has begun with the consumer's prior express consent and acknowledgment that they will thereby lose their right of withdrawal.
Contracts concluded at a public auction.
Appendix 2: Delivery Policy
Delivery area
The PRODUCTS offered can only be delivered within the TERRITORY. It is impossible to place an order for any delivery address located outside this TERRITORY. The PRODUCTS are shipped to the delivery address(es) specified by the CLIENT during the ordering process.
Shipping timeframe
The timeframes for preparing an order and issuing the invoice prior to shipping PRODUCTS in stock are specified on the WEBSITE. These timeframes exclude weekends and public holidays.
Delivery Timeframes & Costs
During the ordering process, the SELLER informs the CLIENT of the available shipping options and timeframes for the purchased PRODUCTS. Shipping costs are calculated based on the selected delivery method. The amount of these costs shall be payable by the CLIENT in addition to the price of the purchased PRODUCTS. Details regarding delivery timeframes and costs are specified on the WEBSITE. In the absence of any indication or agreement regarding the delivery date, the SELLER shall deliver the PRODUCT without undue delay and no later than thirty (30) days after the conclusion of the contract (Article L.216-1 of the French Consumer Code).
Delivery Methods
The parcel will be delivered to the CLIENT against signature and upon presentation of proof of identity. In the event of absence, a delivery notice will be left for the CLIENT, allowing them to collect their parcel at their local post office.
Delivery Issues
The CLIENT is informed of the scheduled delivery date when choosing the carrier at the end of the online order process, prior to confirming the order. It is specified that deliveries will be carried out within a maximum of thirty (30) days. Failing this, the CLIENT must issue a formal notice demanding the SELLER to deliver within a reasonable timeframe; if delivery does not occur within this period, the CLIENT may terminate the contract. The SELLER will refund the total amount paid for the PRODUCTS, including taxes and delivery costs, using the same payment method as used by the CLIENT to purchase the PRODUCTS, without undue delay upon receipt of the termination letter.
The SELLER is responsible until the DELIVERY of the PRODUCT to the CLIENT. The CLIENT is reminded that they have a period of three (3) days to notify the carrier of any damage or partial loss observed upon delivery.