General Terms of Business
General Terms of Business
These general terms and conditions (hereinafter referred to as the "General Terms and Conditions") apply to any purchase made by an individual (hereinafter the "CUSTOMER") on the website http://www.vergezblanchard.fr (hereinafter referred to as the "WEBSITE") with Vergez Blanchard SAS, registered in the Evreux Trade and Companies Register under number 45159387500011, having its registered office at 178 Chemin du Moulin des Ponts, France Tel: 0232497623, Fax: 0232481240, email: firstname.lastname@example.org (hereinafter referred to as the "SELLER").
Any order placed via the website implies the unconditional acceptance of the CUSTOMER of these general conditions.
ARTICLE 1: DEFINITIONS
The terms used below have the following meaning in these General terms and conditions: "CUSTOMER": designates the SELLER's contracting partner, who guarantees it is a consumer as defined by French law and jurisprudence. As such, it is expressly provided that the CUSTOMER acts outside any usual or commercial activity. "DELIVERY": designates the first presentation of the PRODUCTS ordered by the CUSTOMER to the delivery address indicated when ordering. "PRODUCTS": designates all the products available on the WEVSITE. "TERRITORY": designates Metropolitan FRANCE (excluding the Overseas Departments and Territories).
ARTICLE 2: PURPOSE
These general terms and conditions govern the sale by the SELLER to its CUSTOMERS of PRODUCTS. The CUSTOMER is clearly informed and acknowledges that the WEBSITE is intended for consumers and that professionals must contact the SELLER's sales department in order to benefit from separate contractual conditions.
ARTICLE 3: ACCEPTANCE OF THE GENERAL TERMS AND CONDITIONS
The CUSTOMER undertakes to read these General terms and conditions carefully and accepts them, before paying for an order for PRODUCTS placed on the WEBSITE. These General terms and conditions are referenced at the bottom of each page of the WEBSITE by means of a link and must be consulted before placing the order. The CUSTOMER is invited to carefully read, download and print the General terms and conditions and keep a copy. The SELLER advises the CUSTOMER to read the General terms and conditions for each new order, the latest version of these Conditions applying to any new order for PRODUCTS. By clicking on the first button to place the order and then on the second to confirm the said order, the CUSTOMER acknowledges having read, understood and accepted the General terms and conditions without limitation or condition.
ARTICLE 4: PURCHASE OF PRODUCTS ON THE WEBSITE
To be able to buy a PRODUCT, the CUSTOMER must be at least 18 years old and have the legal capacity or, if s/he is a minor, be able to substantiate the agreement of his/her legal representatives. The CUSTOMER will be invited to provide information to identify them by filling in the form available on the WEBSITE. The sign (*) indicates the mandatory fields which must be filled in for the CUSTOMER's order to be processed by the SELLER. The CUSTOMER can check the status of their order on the WEBSITE. DELIVERIES can, if necessary, be tracked using the online tracking tools of certain carriers. The CUSTOMER can also contact the SELLER's sales department at any time by email, at the address email@example.com, in order to obtain information on the status of their order. The information that the CUSTOMER provides to the SELLER when placing an order must be complete, accurate and up to date. The SELLER reserves the right to ask the CUSTOMER to confirm, by any appropriate means, their identity, eligibility and the information communicated.
ARTICLE 5: ORDERS
Article 5.1. Product characteristics
The SELLER undertakes to present the essential characteristics of the PRODUCTS (on the information sheets available on the WEBSITE) and the mandatory information that the CUSTOMER must receive under the applicable law. The CUSTOMER undertakes to read this information carefully before placing an order on the WEBSITE. Unless expressly stated otherwise on the WEBSITE, all the PRODUCTS sold by the SELLER are new and comply with the European legislation in force and the standards applicable in France.
Article 5.2. Order procedure
PRODUCT orders are placed directly on the WEBSITE. To place an order, the CUSTOMER must follow the steps described below (please note, however, that depending on the CUSTOMER start page, the steps may differ slightly). *
5.2.1. Selection of PRODUCTS and purchase options
The CUSTOMER must select the PRODUCT (s) of their choice by clicking on the PRODUCT(s) concerned and choosing the requisite characteristics and quantities. Once the PRODUCT has been selected, the PRODUCT is placed in the CUSTOMER basket. The latter can then add to their basket as many PRODUCTS as they wish.
Once the PRODUCTS have been selected and placed in their basket, the CUSTOMER must click on the basket and check that the content of their order is correct. If the CUSTOMER has not yet done so, they will then be asked to identify themselves or register on the site. Once the CUSTOMER has validated the contents of the basket and has confirmed their identification or registered, an online form will be displayed for their attention, automatically filled in and summarizing the price, applicable taxes and, where applicable, the costs of delivery. The CUSTOMER is invited to check the content of their order (including the quantity, characteristics and references of the PRODUCTS ordered, the billing address, the means of payment and the price) before confirming said content. The CUSTOMER can then pay for the PRODUCTS by following the instructions on the WEBSITE and provide all the information necessary for the invoicing and DELIVERY of the PRODUCTS. When PRODUCTS have options available, these specific references are displayed when the correct options have been selected. Orders placed must include all the information necessary for the proper processing of the order. The CUSTOMER must also select the delivery method chosen.
5.2.3. Acknowledgement of receipt
Once all the steps described above are completed, a page is displayed on the WEBSITE in order to acknowledge receipt of the CUSTOMER's order. A copy of the acknowledgement of receipt of the order is automatically sent to the CUSTOMER by email, provided that the email address communicated via the registration form is correct. The SELLER does not send any order confirmation by post or fax.
During the ordering process, the CUSTOMER must enter the information required for invoicing (the sign (*) will indicate the mandatory fields that must be filled in for the CUSTOMER's order to be processed by the SELLER). The CUSTOMER must in particular clearly indicate all the information relating to the DELIVERY, in particular the exact address of DELIVERY, as well as any possible access code to the address of DELIVERY. The CUSTOMER must also specify the method of payment chosen. The term "invoice" does NOT refer to the order form that the CUSTOMER establishes online, or to the acknowledgement of receipt of the order that the SELLER sends to the CUSTOMER by email. Whatever the ordering or payment method used, the CUSTOMER will receive the original invoice upon DELIVERY of the PRODUCTS, with the package.
Article 5.3. Date of the order
The date of the order is the date on which the SELLER acknowledges receipt of the order online. The lead-times indicated on the WEBSITE do not start to run until this date.
Article 5.4. Prices
For all the PRODUCTS, the CUSTOMER will find on the WEBSITE prices displayed in euros excluding taxes, as well as the applicable delivery costs (depending on the weight of the package, excluding packaging and gifts, the DELIVERY address and the carrier or mode of transport chosen). Value added tax (VAT) will be calculated automatically at the rate in effect on the date of order, for the entire order. Any modification in the applicable rate may impact the price of the PRODUCTS from the date of entry into force of the new rate. The applicable VAT rate is expressed as a percentage of the value of the PRODUCT sold. The prices of the SELLER's suppliers are subject to change. Consequently, the prices indicated on the WEBSITE may change. They can also be modified in the event of special offers or sales. The indicated prices are valid, except for gross errors. The applicable price is that indicated on the WEBSITE on the date on which the order is placed by the CUSTOMER.
Article 5.5. Availability of PRODUCTS
The SELLER undertakes to deliver the PRODUCT on the date or within the period indicated to the CUSTOMER, unless the parties have agreed otherwise. The unavailability of a PRODUCT is in principle indicated on the page of the PRODUCT concerned. CUSTOMERS can also be informed when the SELLER restocks a PRODUCT. In any event, if its unavailability was not indicated at the time of the order, the SELLER undertakes to inform the CUSTOMER without delay if the PRODUCT is unavailable. In the event that a PRODUCT is unavailable, the SELLER may, if the parties agree, offer an alternative PRODUCT of equivalent quality and price, for acceptance by the CUSTOMER. If the CUSTOMER decides to cancel an order for PRODUCTS that are unavailable, they will obtain a refund of all the sums paid for unavailable PRODUCTS at the latest within thirty (30) days of payment.
ARTICLE 6: RIGHT TO RETRACT
The terms of the right of withdrawal are provided for in the "withdrawal policy" available in Annex 1 hereto and accessible at the bottom of each page of the WEBSITE via a hypertext link.
ARTICLE 7: PAYMENT
Article 7.1. Means of payment
The CUSTOMER can pay for their PRODUCTS online on the WEBSITE using the means provided by the SELLER. The CUSTOMER guarantees to the SELLER that they have all the authorizations required to use the chosen means of payment. The SELLER will take all necessary measures to guarantee the security and confidentiality of the data transmitted online in the context of online payment on the WEBSITE. For this reason it is hereby specified that all the information relating to the payment provided on the WEBSITE is transmitted to the bank of the WEBSITE and is not processed on the WEBSITE.
Article 7.2. Payment date
In the event of a single payment by credit card, the CUSTOMER's account will be debited as soon as the order for the PRODUCTS is placed on the WEBSITE. In the event of partial DELIVERY, the total amount will be debited from the CUSTOMER's account at the earliest when the first package is dispatched. If the CUSTOMER decides to cancel their order for unavailable PRODUCTS, reimbursement will be made in accordance with the last paragraph of article 5.5 of these General terms and conditions.
Article 7.3. Late or refused payment
If the bank refuses to debit a card or other means of payment, the CUSTOMER must contact the SELLER's Customer Service in order to pay for the order by any other valid means of payment. In the event that, for any reason whatsoever, opposition, refusal or otherwise, the transmission of the flow of money owed by the CUSTOMER proves impossible, the order will be cancelled and the sale automatically terminated.
ARTICLE 8: PROOF AND ARCHIVING
Any contract concluded with the CUSTOMER corresponding to an order for an amount greater than 100 euros including tax will be archived by the SELLER for a period of ten (10) years in accordance with article L. 213-1 of the French Consumer Code of Law. The SELLER agrees to archive this information in order to monitor transactions and produce a copy of the contract at the request of the CUSTOMER. In the event of a dispute, the SELLER will be able to prove that its electronic tracking system is reliable and guarantees the integrity of the transaction.
ARTICLE 9: TRANSFER OF OWNERSHIP
The SELLER remains the owner of the PRODUCTS that have been delivered until their complete payment by the CUSTOMER. The above provisions do not preclude the transfer to the CUSTOMER, at the time of receipt by same, or by a third party designated by same other than the carrier, of the risk of loss or damage to the PRODUCTS subject to the retention of title, as well as the risks of any damage they may cause.
ARTICLE 10. DELIVERY
The methods of DELIVERING the PRODUCTS are provided for in the "delivery policy" referred to in Annex 2 hereof and accessible at the bottom of each page of the WEBSITE via a hypertext link.
ARTICLE 11. PACKAGING
The PRODUCTS will be packaged in accordance with current transport standards, in order to guarantee maximum protection for the PRODUCTS during DELIVERY. The CUSTOMERS agree to comply with the same standards when they return the PRODUCTS under the conditions set out in Annex 1 -
ARTICLE 12. GUARANTEES
Apart from the commercial guarantees that the SELLER may offer for certain PRODUCTS, every Customer benefits from the “legal” guarantees, for all the PRODUCTS, which are detailed below, in accordance with article L.111-1 of the French Consumer Code of Law.
Article 12.1. Guarantee of compliance
Article L. 217-4 of the French Consumer Code of Law: “The seller delivers goods that comply with the contract and is liable for any lack of compliance existing at the time of delivery. The seller is also liable for any lack of compliance resulting from the packaging, the assembly instructions or the installation when the seller has been made responsible for same by the contract or the installation has been carried out under the latter's responsibility”. Article L.217-5 of the French Consumer Code of Law: "The goods comply with the contract: 1° If they are suitable for the use normally expected of similar goods and, if applicable: - if they correspond to the description given by the seller and has the qualities that the latter presented to the buyer in the form of a sample or model; - if they have the qualities that a buyer can legitimately expect in view of the public statements made by the seller, by the producer or by its representative, in particular in advertising or labelling; 2° Or if they have the characteristics defined by mutual agreement by the parties or are suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted”. The SELLER may be liable for any lack of compliance existing at the time of delivery and for any non-compliance resulting from the packaging, the assembly instructions or the installation when the seller has been made responsible for same or carried out under the latter's responsibility. Claims based on the lack of compliance lapses two (2) years after delivery of the PRODUCT (Article L.217-12 of the French Consumer Code of Law). In the event of a lack of compliance, the CUSTOMER may request replacement or repair of the PRODUCT, as it chooses. However, if the cost of the CUSTOMER's choice is manifestly disproportionate compared with the other possible option, taking into account the value of the PRODUCT or the importance of the defect, the SELLER may proceed to a refund, and not comply with the option chosen by the Customer. If a replacement or repair is impossible, the SELLER agrees to return the price of the PRODUCT within thirty (30) days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address: 178 Chemin du Moulin des Ponts 27 610 Romilly sur Andelle. Finally, the CUSTOMER is exempt from providing proof of the existence of the lack of compliance of the PRODUCT during the twenty-four (24) months following the delivery of the PRODUCT except for second-hand goods for which this period is set at six (6) months. (Article L. 217-7 of the French Consumer Code of Law). It is specified that this legal guarantee of compliance applies independently of the commercial guarantee granted, if any, on the PRODUCTS.
Guarantee against hidden defects. The SELLER is bound by the guarantee against hidden defects of the PRODUCT sold which make it unfit for the use for which it is intended, or which reduce said use to the extent that the CUSTOMER would not have acquired it, or would have paid a lower price, if it had known them. (Article 1641 of the French Civil Code of Law). This guarantee allows the CUSTOMER who can prove the existence of a hidden defect to choose between the reimbursement of the price of the PRODUCT if it is returned and the reimbursement of part of its price, if the PRODUCT is not returned. If a replacement or repair is impossible, the SELLER agrees to return the price of the PRODUCT within thirty (30) days upon receipt of the returned PRODUCT and in exchange for the return of the PRODUCT by the CUSTOMER to the following address: 178 Chemin du Moulin des Ponts 27 610 Romilly sur Andelle. A claim based on latent defects must be brought by the CUSTOMER within two (2) years from the discovery of the defect. (Paragraph 1 of article 1648 of the French Civil Code of Law)
ARTICLE 13. LIABILITY
The liability of the SELLER may in no case be engaged in the event of non-performance or poor performance of the contractual obligations attributable to the CUSTOMER, especially when entering orders. The SELLER cannot be held responsible, or considered to have failed to comply with these general terms and conditions, for any delay or non-performance, when the cause of the delay or non-performance is linked to a case of force majeure as defined by case law in French courts and tribunals. In addition, the SELLER does not control the websites which are directly or indirectly linked to the WEBSITE. Consequently, the SELLER is exempt of any liability for the information published therein. Links to third party websites are provided for informational purposes only and no guarantee is given as to their content.
ARTICLE 14. FORCE MAJEURE
The liability of the SELLER cannot be incurred if the non-performance or the delay in the performance of one of its obligations described in the present General Terms of Business results from a case of force majeure. There is force majeure in contractual matters when an event beyond the control of the obligor, which could not have been reasonably foreseen at the time of entering into the contract and whose effects cannot be avoided by appropriate measures, prevents the performance of its obligation(s) by the obligor. If the impediment is temporary, performance of the obligation is suspended unless the resulting delay justifies termination of the contract. If the impediment is final, the contract is automatically terminated and the parties are released from their obligations under the conditions provided for in articles 1351 and 1351-1 of the French Civil Code of Law. As such, the SELLER cannot be held liable in particular in the event of an attack by hackers, unavailability of materials, supplies, spare parts, personal or other equipment, interruption of electronic communications networks, as well as in the event of any circumstance or event external to the will of the SELLER intervening after the acceptance of the General Terms of Business and preventing performance of same under normal conditions. It is specified that, in such a situation, the CUSTOMER cannot claim the payment of any compensation and cannot seek recourse against the SELLER. In the event of one of the above events, the SELLER will endeavour to inform the CUSTOMER as soon as possible.
ARTICLE 15. PERSONAL DATA
The SELLER collects personal data about its CUSTOMERS on the WEBSITE, including through cookies. CUSTOMERS can deactivate cookies by following the instructions provided by their browser. The data collected by the SELLER are used to process orders placed on the WEBSITE, manage the CUSTOMER's account, analyse orders and, if the CUSTOMER has expressly chosen this option, send the latter commercial prospecting letters, newsletters, promotional offers and/or information on special sales, unless the CUSTOMER no longer wishes to receive such communications from the SELLER. The CUSTOMER's data are kept confidentially by the SELLER for the purposes of the contract, its completion and in compliance with the law. CUSTOMERS can unsubscribe at any time by accessing their account or by clicking on the hypertext link provided for this purpose at the bottom of each offer received by email. The data may be communicated, in whole or in part, to the SELLER's service providers involved in the order process. For commercial purposes, the SELLER may transfer the names and contact details of its CUSTOMERS to its commercial partners, provided that they have expressly given their prior agreement when registering on the WEBSITE. The SELLER will specifically ask CUSTOMERS if they wish their personal data to be disclosed. CUSTOMERS may change their mind at any time by contacting the SELLER. The SELLER can also ask its CUSTOMERS if they wish to receive commercial offers from its partners. In accordance with Law No. 78-17 of 6 January 1978 relating to data processing and liberties and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 relating to the protection of individuals with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation known as GDPR), the SELLER ensures the implementation of the rights of persons concerned. It is recalled that the CUSTOMER whose personal data are processed has the rights to access, rectify, update, portability and erase information concerning it, in accordance with the provisions of articles 39 and 40 of the amended Data Protection Act and the provisions of articles 15, 16 and 17 of the European General Regulation the protection of natural persons with regard to the processing of personal data (GDPR). In accordance with the provisions of article 38 of the amended Data Protection Act and the provisions of article 21 of the GDPR, the CUSTOMER can also, for legitimate reasons, oppose the processing of data concerning it, without giving any reason and at no cost. The CUSTOMER can exercise these rights by sending an email to the following address: firstname.lastname@example.org or by sending a letter to 178 Chemin du Moulin des Ponts 27610 Romilly sur Andelle. It is hereby specified that the CUSTOMER must be able to prove their identity, either by scanning an identity document, or by sending the SELLER a photocopy of their identity document.
ARTICLE 16. COMPLAINTS
The SELLER provides the CUSTOMER with a "Customer telephone service" at the following number: 0232497623 (toll-free number). Any written complaint from the CUSTOMER must be sent to the following address: 178 Chemin du Moulin des Ponts 27610 Romilly sur Andelle.
ARTICLE 17. INTELLECTUAL PROPERTY
All the visual and audio features of the WEBSITE, including the underlying technology used, are protected by copyright, trademark and/or patent law. These features are the exclusive property of the SELLER. Anyone who publishes a website and wishes to create a direct hypertext link to the WEBSITE must request the SELLER's authorization in writing. This authorization of the SELLER will in no case be granted on a definitive basis. This link must be removed at the request of the SELLER. Hypertext links to the WEBSITE which use techniques such as framing or in-line linking are strictly prohibited. Any representation or reproduction, total or partial, of the WEBSITE and/or of its content, by any process whatsoever, without the express prior authorization of the SELLER, is prohibited and will constitute an infringement punishable by articles L.335-2 et seq. and articles L.713-1 et seq. of the French Intellectual Property Code of Law. Acceptance of these General Terms of Business constitutes recognition by the CUSTOMER of the SELLER's intellectual property rights and its commitment to respect them.
ARTICLE 18. VALIDITY OF THE GENERAL TERMS AND CONDITIONS
Any modification of the laws or regulations in force, or any decision of a competent court invalidating one or more clauses of these General Terms and Conditions cannot affect their validity. Such a modification or decision in no way authorizes CUSTOMERS to disregard these General Terms and Conditions . Any condition(s) not expressly dealt with herein shall be governed in accordance with the practice of the retail trade sector, for companies whose head office is located in France.
ARTICLE 19. MODIFICATION OF THE GENERAL TERMS AND CONDITIONS
These General Terms and Conditions apply to all purchases made online on the WEBSITE, as long as the WEBSITE is available online. The General Terms and Conditions are precisely dated and may be modified and updated by the SELLER at any time. The applicable General Terms and Conditions are those in force at the time of the order. Changes to the General Terms and Conditions will not apply to PRODUCTS already purchased.
ARTICLE 20. JURISDICTION AND APPLICABLE LAW
THESE GENERAL TERMS AND CONDITIONS AND THE RELATIONSHIP BETWEEN THE CUSTOMER AND THE SELLER ARE GOVERNED BY FRENCH LAW. IN CASE OF LITIGATION, ONLY THE FRENCH COURTS WILL HAVE JURISDICTION.
However, prior to any recourse to the arbitration or government-appointed judge, the Customer is invited to contact the SELLER's claims department. If no agreement is found or if the CUSTOMER substantiates having tried, beforehand, to resolve his dispute directly with the SELLER by a written complaint, an optional mediation procedure will be offered, conducted in a spirit of loyalty and good faith in order to reach an amicable agreement upon the occurrence of any conflict relating to this contract, including relating to its validity. To initiate this mediation, the CUSTOMER can contact the SELLER's mediator: FEVAD ecommerce mediator, whose contact details are: 60 rue la Boétie, 75008 Paris, and can be contacted via this link: http://www.mediateurfevad.fr/. The party wishing to implement the mediation process must first inform the other party by registered letter with acknowledgement of receipt, indicating the reasons for the litigation. As mediation is not compulsory, the CUSTOMER or the SELLER can withdraw from the process at any time. SHOULD THE MEDIATION FAIL OR NOT BE ENVISAGED, THE LITIGATION RESULTING IN MEDIATION WILL BE ENTRUSTED TO THE COURT WITH JURISDICTION DESIGNATED ABOVE.
Principle of withdrawal
The CUSTOMER has in principle the right to retract by returning or returning the PRODUCT to the SELLER. To do so, the PRODUCT must be returned or rendered without undue delay, and at the latest within fourteen (14) days following the communication of the customer's decision to withdraw, unless the SELLER offers to recover the PRODUCT themselves. Withdrawal period. In accordance with article L.221-18 of the French Consumer Code of Law, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the PRODUCT. In the event that the CUSTOMER has ordered several PRODUCTS via a single order giving rise to several DELIVERIES (or in the case of an order for a single PRODUCT delivered in several batches), the withdrawal period will expire fourteen (14) days after the day the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, physically takes possession of the last PRODUCT delivered. If the CUSTOMER's order relates to several PRODUCTS and if these PRODUCTS are delivered separately, the withdrawal period expires fourteen (14) days after the day on which the CUSTOMER, or a third party other than the carrier and designated by the CUSTOMER, takes physical possession of the last
Notification of the right of withdrawal
To exercise their right of withdrawal and in accordance with article L.221-21 of the French Consumer Code of Law, the CUSTOMER must notify their decision to withdraw by means of an unambiguous declaration (for example, letter sent by the post, fax or email) to: 178 Chemin du Moulin des Ponts 27610 Romilly sur Andelle, or email@example.com. The Customer can also use the following form:
For the attention of: Vergez Blanchard
SELLER's telephone number: 0232497623
SELLER's fax number: 0232481240
SELLER's email address: firstname.lastname@example.org
You are hereby notified of my withdrawal from the contract for the sale of the following PRODUCT:
Purchase order number:
- Ordered on [____________] received on [________________]
- Method of payment used:
- Name of the CUSTOMER and, where applicable, the beneficiary of the order:
- CUSTOMER address:
- Delivery address:
- CUSTOMER's signature (except in case of transmission by email)
In order for the withdrawal period to be respected, the CUSTOMER must communicate their wish to exercise their right of withdrawal before the expiry of the withdrawal period.
Effects of withdrawal
In the event of withdrawal by the CUSTOMER, the SELLER undertakes to reimburse all the sums paid, including the delivery costs (with the exception of additional costs arising, where applicable, from the choice by the CUSTOMER of a delivery method other than the standard delivery method proposed by the SELLER) without undue delay and, in any event, no later than fourteen (14) days from the day the SELLER receives the returned PRODUCT. (Article L .221-24 of the French Consumer Code of Law). The SELLER will reimburse using the same means of payment as that which the CUSTOMER used for the initial transaction, unless the CUSTOMER expressly agrees to a different means. Whatever the case, this reimbursement will not incur costs to the customer. The SELLER is not obliged to reimburse the additional costs if the CUSTOMER has expressly chosen a more expensive delivery method than the standard delivery method offered by the SELLER. The SELLER may defer the reimbursement until receipt of the goods or until the CUSTOMER has provided proof of shipment of the goods, the date chosen being that of the first of these events to occur. Return conditions. The CUSTOMER must, without undue delay and, in any event, no later than fourteen (14) days after communicating its decision to withdraw from this contract, return the goods to: 178 Chemin du Moulin des Ponts 27610 Romilly sur Andelle. This deadline is deemed to be respected if the CUSTOMER returns the goods before the expiry of the period of fourteen (14) days.
The CUSTOMER must bear the direct costs of returning the goods. In the event that the weight of the PRODUCT prevents the CUSTOMER from returning said PRODUCT by post, the CUSTOMER must bear the direct costs of returning the goods. Condition of the returned product. The PRODUCT must be returned according to the SELLER's instructions and include in particular all the accessories delivered. The CUSTOMER is only liable for the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper operation of the PRODUCT. In other words, the CUSTOMER is entitled to test the PRODUCT but its liability may be incurred if its handling is other than that which is necessary. Exclusions from the right of withdrawal. The right of withdrawal is excluded in the following cases: Supply of goods or services whose price depends on fluctuations on the financial market. Supply of goods made in accordance with CUSTOMER specifications or clearly customized. Supply of goods liable to deteriorate or expire quickly. Supply of audio or video recordings or sealed software which have been unsealed after delivery. Provision of accommodation services other than for residential purposes, transport of goods, car rental, catering or services linked to leisure activities if the offer provides a specific date or period for use of same. Supply of goods which by their nature are inseparably mingled with other articles. Supplies of sealed goods which cannot be returned for reasons of health protection or hygiene and which have been unsealed by the CUSTOMER after DELIVERY. Supply of digital content not supplied in dematerialized form if use has started with the express prior agreement of the consumer, who has also recognized that it therefore waives its right of withdrawal.
Contracts concluded during a public auction
The PRODUCTS on offer can only be delivered within the TERRITORY. It is impossible to place an order for any delivery address located outside this TERRITORY. The PRODUCTS are sent to the delivery address(es) that the CUSTOMER has indicated during the ordering process.
The lead-times for preparing an order and then establishing the invoice, before shipping the PRODUCTS in stock are indicated on the WEBSITE. These lead-times are considered to exclude weekends and bank holidays.
Delivery lead-times & costs
During the ordering process, the SELLER indicates to the CUSTOMER the shipping forms and delivery lead-times possible for the PRODUCTS purchased. Shipping costs are calculated according to the delivery method. The amount of these costs will be due by the CUSTOMER in addition to the price of the PRODUCTS purchased. Details of delivery lead-times and costs are indicated on the WEBSITE. In the absence of any indication or agreement as to the delivery date, the SELLER delivers the PRODUCT without undue delay and at the latest thirty (30) days after the contract has been concluded. (Article L.216-1 of the French Consumer Code of Law).
Terms of DELIVERY
The package will be delivered to the CUSTOMER against signature and upon presentation of an identity document. In case of absence, a delivery notice will be left to the CUSTOMER, to allow the latter to pick up the package in the nearest post office.
The CUSTOMER is informed of the delivery date determined when the customer chooses the carrier, at the end of the online order procedure, before confirming the order. It is specified that deliveries will be made within thirty (30) days maximum. Failing same, the CUSTOMER must give formal notice to the SELLER to deliver within a reasonable period and in the event of non-delivery within this period, the CUSTOMER may terminate the contract. The SELLER will reimburse, without undue delay from receipt of the termination letter, the CUSTOMER for the total amount the latter has paid for the PRODUCTS, taxes and delivery costs included, using the same method of payment as that used by the CUSTOMER to purchase the
The SELLER is responsible until the DELIVERY of the PRODUCT to the CUSTOMER. It is recalled that the CUSTOMER has a period of three (3) days to notify the carrier of any damage or partial loss noted at the time of delivery.