Customer account
Creating a customer account gives you access to several benefits: you can view your order history, track your deliveries and easily find your information for future orders.
Creating a customer account is not mandatory to place an order. However, it is recommended to make it easier to track your orders and access your invoices.
Orders & payment
All orders placed on the Vergez-Blanchard website must have a minimum value of €100 excluding VAT in order to be validated.
If you are unable to complete your order, please check the total amount excluding VAT to make sure that this minimum order value has been reached.
You can pay for your order securely using the payment method of your choice:
- Payment by credit or debit card
If you pay by credit or debit card, the Buyer’s account will be charged on the day the order is placed. Payment is processed through the secure banking server of our partner, Société Générale.
- Payment by cheque
Payment by bank cheque is only possible for cheques in euros drawn on a bank located in France. If you pay by cheque, your order will be processed from the date the cheque is deposited and cleared.
Cheques must be made payable to Vergez-Blanchard and sent to the company’s address:
Vergez-Blanchard
178 Chemin du Moulin des Ponts
27610 Romilly-sur-Andelle
France
For orders paid by cheque, your purchase can only be shipped once we have received your cheque. Processing may take 1 to 5 days before shipment.
- Payment by bank transfer
Vergez-Blanchard accepts bank transfers as a payment method for your purchases. If you select this payment method when placing your order, simply transfer the total amount of your purchase to the company’s bank account. All the necessary bank details will be provided in your order confirmation email.
For payments made by bank transfer, your order will be processed once the transfer has been received.
Yes. All card payments made on our website are fully secure. Your credit card details are never transmitted in plain text over the network: they are encrypted using the SSL (Secure Socket Layer) protocol.
Vergez-Blanchard and its teams never have access to your banking details and do not store them on our servers under any circumstances. This is why your card details are requested again each time you make a new transaction on our website.
When you place an order through our online store, its status changes to "New order" as soon as payment has been received. You will receive an email containing all the information related to your order (please remember to check your spam folder so you don't miss any important information).
If you choose deferred payment (cheque or bank transfer), the order will initially be marked "Awaiting payment" until payment is received.
- "Processing": this status means that we are gathering the items for your order. This may sometimes involve bringing together items stored in different logistics locations at the same shipping location.
- "Preparing": this status means that all the items in your order have been gathered and are being prepared for shipment, generally on the same day.
- "In production": this status means that one or more of the tools you ordered are currently being made by our teams. This may add an additional 1 to 5 business days before shipment. If an exceptional delay is expected, we will always contact you in advance to inform you.
- Finally, "Shipped" means that your order has been handed over to the carrier. You can track its progress using the unique tracking number sent to you by email.
Order tracking
After placing your order, you will receive a confirmation email containing all the information related to your order.
Once your order has been processed, you will receive a shipping confirmation email containing all the necessary information. You will then be able to track the delivery of your package.
Shipping
We can only ship orders to residential or commercial addresses within the European Union. We cannot deliver to P.O. boxes.
Any special requests regarding your delivery (delivery time, call before delivery, etc.) must be arranged directly by the customer with our carrier after the order has been placed.
Our warehouse is located in France, near Paris. Orders are processed within 24 to 48 hours, depending on stock availability.
As soon as your order has been shipped, you will receive a shipping confirmation by email containing a tracking number. Tracking information may take up to 24 hours to be updated, so don't worry if your order does not appear immediately.
We work exclusively with TNT for all our shipments. All orders can be tracked using a tracking number, which is sent to you by email when your order is shipped.
If you have not received the email, please remember to check your spam folder.
Returns & claims
If an item does not fully meet your expectations, you have 14 calendar days from the date of receipt to return it to us at your own expense.
Our quality department will inspect the product before issuing a refund in the form of a credit note to your customer account.
The goods must be returned in their original condition. They must not be damaged or soiled.
Before returning an item, we recommend that you contact us by email at magasin@vergez-blanchard.fr to let us know about your return request.
First, we recommend checking that your order has been successfully processed by reviewing the emails sent by our online store or by checking your order tracking online.
If your order has been confirmed, you should then check whether the estimated delivery time has been exceeded. If the delivery time has not been met, please check whether you have received an email from us informing you of a shipping delay or an item being out of stock, or check your online order tracking. Remember to check your spam folder if you cannot find any emails.
If you have not received any information, please contact our online store by email at magasin@vergez-blanchard.fr to find out the status of your order.
Despite the particular care we take when preparing our parcels, errors can sometimes occur, and we sincerely apologize for any inconvenience caused.
In this case, please contact us as soon as possible. To allow us to assess the issue, please send us a photo by email to magasin@vergez-blanchard.fr, along with the documents relating to your order. After reviewing your request, our customer service team will offer you a suitable solution.
Please note that, in accordance with distance-selling regulations, the buyer must check that the products received correspond to the order upon receipt and report any discrepancy to our customer service as soon as possible and within a maximum of 14 days.
Information
You can follow us on several social media platforms:
- Facebook : https://www.facebook.com/VergezBlanchardOfficiel
- Instagram : @vergez.blanchard