My order has still not arrived. What should I do?

First of all, we advise you to check that your order has been taken into account by checking the emails sent by our store or from your online Order Tracking system.

If your order has been confirmed, you should then check that the delivery lead-time has not been overstepped. If the lead-time has not been met, please check that you have not received an email from us informing you of a delay in shipment or a stock shortage or on your order tracking. Remember to check your spam folder if you don't see any emails.

Otherwise, contact our store by email at to find out the status of your order